Privacy Policy
Our Privacy Commitment
At prismalorexo, we respect your privacy and are committed to protecting your personal information in accordance with Australian privacy laws.
This policy explains how we collect, use, and safeguard your personal information when you use our services.
Information We Collect
We collect different types of information to provide and improve our services:
- Personal identifiers such as name, address, and date of birth
- Contact information including email addresses and phone numbers
- Website usage data and interaction patterns
- Technical information such as IP addresses and browser types
How We Use Your Information
We use your personal information for the following purposes:
- Providing financial planning services and consultations
- Communicating with you about our services and your account
- Improving our services and website functionality
- Complying with legal obligations and regulatory requirements
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Primary Legal Basis:: We process your data based on consent for marketing communications and legitimate interest for service delivery and business operations.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated.
Information Sharing
We may share your information in limited circumstances:
- With trusted service providers who assist in delivering our services
- When required by law or to protect our legal rights
- With your explicit consent for specific purposes
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Right to Access
Request access to the personal information we hold about you
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request deletion of your personal information in certain circumstances
Right to Portability
Request a copy of your data in a portable format where technically feasible
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.
View Cookie Policy: Cookie Policy
Data Retention
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on the type of information and applicable legal requirements.
Children's Privacy
Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 years of age.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.
Contact Us About Privacy
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
Last updated: September 12, 2025